SYSTEM INTEGRITY & NETWORK INFRASTRUCTURE
YAYAN SUPIANA
Senior IT Supervisor & Hotel Systems Specialist
Experienced IT Supervisor with over 15 years of proven track record in orchestrating IT operations, optimizing Property Management Systems (VHP, Rhapsody, Power Pro, Arch PMS), network security, and leading high-performing technical teams.
OPERATIONAL EXCELLENCE
15+
Years IT Leadership
5+
Major Hotel Deployments
99.9%
Target Uptime
100%
Data Security Track
Technical Profile & Vision
Highly adaptive IT Supervisor experienced in overseeing end-to-end hotel IT operations, ensuring continuous system integrity, and guiding cross-functional technical teams. Expertise spans across critical Property Management Systems (VHP, Rhapsody, Power Pro, Arch PMS), enterprise network administration, hardware infrastructure maintenance, and data redundancy protocols.
Track record of fostering seamless multi-department collaboration, implementing ironclad cybersecurity frameworks, and managing hotel preopening IT operational launches with precision.
TECHNICAL SYSTEM MATRIX
Application Support & PMS
Mastery in hotel Property Management Systems configuration, database integrity, and incident management.
Network Administration
Optimizing bandwidth, firewalls, switches, routers, and high-availability LAN/Wi-Fi environments.
Systems Integration
Interfacing core PMS with 3rd-party services, keycard locks, security, and communication tech.
Hardware & Security
End-to-end IT asset management, POS setup, workstation maintenance, and threat mitigation.
Backup & Data Recovery
Executing scheduled database backups, enterprise recovery plans, and zero-downtime maintenance.
Web & Technical Softwares
Informatics engineering background with web development skills, email server configuration, & OS management.
WORK HISTORY
IT Supervisor (Preopening)
Avenzel Hotel and Convention, Cibubur (Bekasi)
- Rhapsody & Power Pro Support: Maintain smooth PMS operations across Front Office, Housekeeping, F&B, Accounting; resolve check-in/posting bugs & database integrity.
- Network & Firewall Management: Oversee internal LAN/Wi-Fi switches, routers, bandwidth management, and guest connectivity optimization.
- Hotel Systems Integration: Seamlessly integrate keycard locks, CCTV surveillance, PABX systems, and third-party booking engine channels.
- Data Redundancy & Recovery: Execute regular daily, weekly, and monthly data backups following strict enterprise security standards.
IT Supervisor
Harper Cikarang, Lippo Cikarang
- Arch PMS Management: Ensured continuous Arch PMS operations, database backup schedules, and corporate escalations.
- Infrastructure Maintenance: Handled hardware upkeep for all POS units, printers, scanners, and corporate workstation units.
- Email & Network Uptime: Managed internal mail servers (Outlook configuration) and zero-downtime internet infrastructure.
IT Supervisor (Preopening)
The Celecton Cikarang Jababeka
- Led full IT preopening operational setup, Rhapsody PMS deployment, and network cabling/hardware setup.
- Configured core bandwidth policies, POS terminals, and third-party booking channel interfaces.
IT Supervisor (Promoted from IT Officer)
Favehotel Braga, Bandung
- Administered VHP (Visual Hotel Program) System Support across all hotel operations.
- Managed network topology, hardware maintenance, security backups, and email infrastructure over a 4-year tenure.
IT Support
Perumahan Bumi Sariwangi, Bandung
- Managed office internet network, hardware troubleshooting, resident data backup operations, and maintained company web presence.
EDUCATION
Sarjana Teknik (S.T.)
Teknik Informatika
Universitas Sangga Buana - Bandung
Focused on computer science, software engineering fundamentals, network protocols, database architecture, and algorithms.
INTERESTS & HOBBIES
Passionate about emerging tech, video game mechanics, sci-fi movies, and animated storytelling.
GET IN TOUCH
Looking for a senior IT Supervisor, systems manager, or infrastructure specialist? Send a direct signal or initiate a terminal command.